Amazon Gift Card is not Working – Why & Fixes

Your Quick Answer:

If your Amazon gift card is not working then might be the GC is expired or it is redeemed to another account.

If you have any issues with your Amazon gift card, first check the expiry or else you have to contact the Amazon customer center for resolution.

There are some steps you can follow to check your Amazon gift card balance without redeeming.

Amazon Gift Card is not Working – Why:

These are below might be the reasons:

1. GC is Expired

If you’re trying to use a Gift Card but you’re not able to redeem it, it might be because it has already expired. When you receive any Gift Card on Amazon, it has an expiry date after which you can’t redeem or use the Gift Card anymore. You need to keep in mind and check the date to make sure that it doesn’t expire so that you’re able to use it before its expiry date.

Once a Gift Card has expired, it’s of no use however, you can contact the Amazon authorities and ask them to extend the voucher’s expiry date. There is a good chance that Amazon might extend your Gift Card’s expiry date so that you can use it and redeem the amount.

2. Already Redeemed to Another account

It’s also possible that the voucher or the Gift Card that you’re trying to use has already been redeemed to another account previously which you may have forgotten. Once a Gift Card has been redeemed, it’s empty and of no use. You can’t redeem it twice using a second account.

Already Redeemed to Another account

Moreover, you need to make sure that you’re entering the voucher code correctly while you’re trying to redeem that Gift Card. The voucher code is a 13-character long alphanumeric code that you need to enter correctly to redeem the Gift Card. Users often make the mistake of entering the reference ID which is a 16 characters long code.

3. Trying on Wrong Site

Another possible reason for your Gift Card not working might be that you’re entering the voucher code on the wrong site. If you are not using the official site Amazon to redeem the Gift Card, it won’t work.

There are several fake sites or duplicate sites that are named identically to confuse users. However, you should keep in mind that the official site is No other similar websites such as or others with the same domain name are real.

You need to keep in mind that you should only use the genuine site of Amazon to redeem your Gift Card or to buy stuff as any other sites claiming to be real Amazon are fake and trying to trick users.

🔯 Amazon Gift Card claim code Is not working:

If the Gift Card claim code that you’re trying to use for redeeming your Gift Card is not working it might be because the code has already been used once to redeem the card previously. If you previously used this code once for redeeming the Gift Card amount then it’s already applied to your account so you can’t use it another time.

It’s also possible that the Gift Card claim code has expired which is why it isn’t working anymore. Every Gift Card claim code comes with an expiry date before which the card needs to be redeemed or else the Gift Card becomes of no use.

Moreover, make sure to use the code on the genuine website of Amazon and not the fake ones.

What happens if an Amazon Gift Card is not redeemed:

These are the things you will notice:

1. This Gift Card Might Expire Soon

If you don’t redeem your Gift Card, there is a good chance that you might lose track of its expiry date and it might expire soon. Gift Cards from Amazon aren’t valid for life long and come with an expiry date to which the Gift Card is valid and can be redeemed with the gift code.

Once you receive a Gift Card on Amazon, the first thing that you need to do is check its expiry date so that you can know when it’s expiry. Don’t delay in redeeming the Gift Card but do it as soon as you can after receiving the Gift Card as it takes a few seconds to redeem the card if the code is entered properly.

2. You can Share the Claim Code

If you think that you’re not going to redeem a Gift Card or have no use for Gift Card, you don’t need to waste it. You can share it with a friend so that the person can benefit from the Gift Card. Amazon allows you to share the claim code of Gift Cards so that it can be used by any other Amazon customer on any other Amazon account.

You should know that it’s not limited to being used on your account only and you can share the claim code with any of your family members or friends. You can offer the claim code as a present too so that any person can use the Gift Card. You need to simply find the claim code and then send it to your friend so that he or she can redeem the voucher from their Amazon account.

3. You will not get a refund for the Expired GC

When you receive a Gift Card on Amazon, you should know that it will expire soon if you don’t redeem it and use its balance. After the expiry date of the Gift Card, you won’t be able to redeem that Gift Card anymore and you’ll not get the refund of the Gift Card balance that you’re supposed to receive if you would have redeemed it before its expiry.

You can’t claim the refund as there’s no such policy that allows you to claim a refund when you’ve missed the expiry date of a Gift Card and haven’t redeemed it to gain its benefits.

However, in some cases, Amazon customer service can still help you to use an expired Gift Card in a few cases by extending its expiry date. But there’s no guarantee that it will extend your Gift Card’s expiry date, especially if it has expired several months ago.

How To Fix If Amazon Gift Card is not Working:

You have the following fixes to try:

1. Contact Amazon Customer Service

If you’re not able to redeem a Gift Card on Amazon, you need to contact customer service and explain your issue to them so that they can understand your problem and provide a solution to it.

Amazon provides 24/7 customer support via email, phone, and chat too. You can send an email to the mail ID [email protected], clearly describing your entire issue so that it’s understandable. There’s a good chance that within 24 hours to 2 days, you’ll get a reply from them that tells you a solution.

You can also follow the steps below to know how to contact Amazon customer service via helpline chat:

🔴 Steps To Follow:

Step 1: Go to the official site of Amazon.

Step 2: Then click on Account, & Lists.

Step 3: Click on Sign in and enter your Amazon account login details to get into your Amazon account.

your Amazon account

Step 4: Click on Customer Service.

Click on Customer Service

Step 5: Next, you need to click on Something else.

 click on Something else

Step 6: Then you need to click on the I need more help option.

click on the I need more help

You’ll be taken to a new window where an automated chatbot will ask you a few questions about your queries.

Request to speak to an Amazon agent and address your issue so that he can provide you with a proper solution.

2. Check the Expiry Date

If your Amazon Gift Card code isn’t working you need to make sure that you’re not entering any spaces or special characters between the claim code but just the alphanumeric code characters or else it won’t work.


If it doesn’t get redeemed even after entering the code correctly, check the expiry date of the Gift Card and see if it’s valid or not. 

Frequently Asked Questions:

1. Can you reject an Amazon Gift Card?

No, you can’t reject an Amazon Gift Card that has been sent to you. However, if you don’t want to use it, other people can benefit from the Gift Card.

You can share the claim code of the Gift Card with someone whom you think might need it. This will help in redeeming the Gift Card at the same time its benefit will be enjoyed by someone who needs it.

2. How to redeem an expired Amazon Gift Card?

After a Gift Card has expired the claim code gets invalid which is why even if you enter it correctly it won’t work to redeem the Gift Card.

But you can still make the expired Gift Card work by appealing to customer service at Amazon to extend its expiry date. Only if the date of expiry is extended, you can use the expired Gift Card, or else it can’t be used anymore.

3. Can I redeem an Amazon Gift Card in a bank account?

Amazon users can transfer the money that they have received by redeeming an Amazon Gift Card. However, you need to do your Amazon account’s KYC for it. Once you’ve redeemed your Gift Card, you can transfer the fund to your bank account very easily and quickly.

To do that, go to the Amazon site and then click on the Shoppers option and sign in. Click on the Withdraw funds option. You need to choose your bank account, enter the Gift Card amount that you want to transfer, and then send it. The fund will reach your bank account within 5 business days.

Also Read:

Leave a Comment