Why Can’t See Who Viewed My Facebook Story – FIXED

Your Quick Answer: 

  1. To fix the issue of can’t seeing who viewed the Facebook story, you’ll need to check if the data connection of your device is turned on or not.
  2. If it’s not turned on, then switch it on so that the Facebook server can update the list of people who viewed your story. 
  3. You can also connect your device to a stable WiFi network to let the server update the viewers’ list. If Facebook is experiencing server issues, wait for it to get fixed. 
  4. However, it’s also possible that you don’t have any viewers for your story yet. In that case, wait for a few minutes more and then check the viewers’ list again.
  5. You should also consider checking for updates on the Facebook application.
  6. As the outdated version causes glitches and malfunctioning, you must update the Facebook application from time to time to avoid these kinds of issues. 
  7. If it doesn’t help, clear the cache data of the Facebook application from the Settings of your device.
Expert Statement

Why Can’t See Who Viewed My Facebook Story:

There are several reasons why you would not be able to see who viewed the Facebook story:

1. Data Connection is Turned Off:

data turn off

Often when the data or WiFi connection of your device is not turned on, you won’t be able to see the list of people who viewed your Facebook story. In that case, you’ll see the No viewers yet message instead of the viewers’ list. 

Often after uploading a story, you may turn off the data connection of your device or your wifi may get disconnected which is when your device loses the internet connection and the Facebook server fails to update the viewers’ list or the increase in the number of viewers. 

It’s also possible that your wifi network is not working or your device’s data connection is lost due to other issues. In cases like this, the Facebook server fails to update the viewers’ list. 

2. Facebook Server Issues:

Facebook server issues

If you’re seeing the No viewers yet message at the bottom of a Facebook story instead of the viewers’ list, it may be because of server issues. 

When Facebook faces server issues, it fails to update the changes in the profile which is why even if your story has been seen by some viewers, it doesn’t get updated on the viewers’ list. 

The list gets updated automatically after the server glitch gets fixed again. When the server of Facebook goes down, the issue is faced by users across the globe. This kind of issue is fixed within a few hours, till then you’ll have to wait for it to get fixed. 

3. Viewers of the custom story didn’t view it: 

If you’ve posted a custom story it can only be viewed by the selected users. If you have a long list of friends, the stories that are visible to all friends get viewed by more users than the ones which are posted as custom stories.

As the custom stories can be viewed by some selected users, it takes time to gain viewers. If you’ve only selected a few users to view your story, it may gain views after hours of uploading the story. You’ll need to wait for the allowed members to view your story. Till then, you won’t be able to see the viewers of the story and it would show No viewers yet. 

4. Outdated version:

Outdated version

Using outdated or older Facebook applications prevents the application from functioning normally. It may result in the malfunctioning of some features of the app.

If you’re using the outdated version instead of the latest version, you may not be able to get all the latest features that have been added to the application too. Therefore, if you’re unable to see the viewers’ list of your Facebook story, you need to check for updates on the Facebook application from the Google Play Store or App Store. 

Moreover, the latest version of the application is always more secure than the outdated version of the application. 

5. No one actually viewed it:

No one actually viewed it

When you’re posting a story on Facebook, you’ll have to wait for a few minutes for the viewers to start seeing it. You can’t expect your story to be seen immediately by your friends.  Especially if you don’t have a long list of friends, it may take more time to gain views. 

If you’re unable to see who viewed your Facebook story, it may be because no one has actually viewed it. You can gain views faster by posting the stories during the afternoon or in the evening than during midnight or early morning. 

After you post a story, wait for at least some minutes for your friends to start seeing it, after which you’ll be able to see the names of the viewers who have seen it. 

How to fix if You Can’t See Who Viewed Facebook Story?

There are several ways to fix this:

1. Turn on the internet:

If the internet connection or the WiFi of your device is turned off, then the server would not be able to update the list of viewers who have viewed your Facebook story. In that case, you’ll need to turn on the Mobile Data button from the top panel of your device or you can also turn on the Wi-Fi button and then connect it to a stable wifi network.

You also need to remember that the data connection or the WiFi network to which your device is connected has to be fast and stable or else the server would not be able to update the list of viewers. 

If your data connection is not stable, restart your data connection or else switch to another stable WiFi network. 

Steps to restart data connection:

🔴 Steps To Follow:

Step 1: Turn off the Mobile Data button from the top panel. 

Turn off the Mobile Data button

Step 2: Turn on the Airplane Mode button.

Turn on the Airplane Mode button.

Step 3: Wait for 5 to 10 seconds and then turn off the Airplane Mode.

turn off the Airplane Mode

Step 4: Again turn on Mobile Data. 

turn on Mobile Data. 

Video FAQs to See Who Viewed Facebook Story:

2. Update the application: 

If you’re using an outdated version of Facebook, it may cause glitches and malfunctioning of the application which can prevent you from seeing the viewers’ list of your Facebook story. 

Therefore, you need to update your application to its latest version and then log in to your account again to see the list of people who viewed your story on Facebook. 

Here are the steps you need to follow to update the Facebook application:

🔴 Steps To Follow:

Step 1: Open Google Play Store.

Step 2: Search for Facebook on the search bar 

Search for Facebook

Step 3: From the results, you’ll need to click on the Update button next to the Facebook application.

From the results on facebook app

Step 4: The app will get updated and installed on your device. 

update on facebook app

Step 5: Click on Open to open the Facebook application.

Click on Open facebook app

Step 6: Log in to your account if you’re logged out. 

Step 7: Click on your story and see the list of viewers to check if the issue has been fixed or not. 

3. Wait till you gain viewers:

Wait till you gain viewers

If you’re trying to view the list of viewers immediately after uploading the story it will show you No viewers yet message instead of the viewers’ names. It happens because your story has not gained any views yet.

Therefore, be it a regular story or a custom story, wait for some minutes so that your friends can start to view your story after which you’ll be able to see the names of the viewers under the Viewers list. 

Even if the Facebook application is experiencing server issues, you’ll need to wait it out till the server gets fixed again. It doesn’t take much time and usually gets fixed within a few hours. 

🔯 Alternative Method: Clear Cache on Facebook

If the above methods don’t work for you, then the issue might be stemming from accumulated cache data. If the cache data of the Facebook application gets accumulated too much, it interferes with the app’s functioning.

Therefore, you need to clear the cache data. This would clean up some memory space as well as fix the minor glitches that the application is experiencing. As the cache data contains the preloaded and old information of the account, clearing it won’t affect your account’s data in any way. 

Here are the steps you need to follow to clear the cache data of the app: 

🔴 Steps To Follow:

Step 1: Open the Settings app.

Step 2: Click on Apps & notifications.

Click on Apps

Step 3: Then click on App Manager.

click on App info on mobile

Step 4: Scroll down the application list to find out the Facebook app. 

 find out the Facebook app on mobile

Step 5: Click on it and then click on Storage & cache.

Step 6: Click on Clear Cache.

Click on Clear Cache

Step 7: Open the Facebook application.

Step 8: Log in to your account and check if you can see the viewers’ list or not. 

How to see who viewed my Facebook story? 

You can see the list of people who viewed your story on Facebook. Like other social media apps, Facebook too allows you to know the viewers of your story.

However, if your story has been posted publicly it can be viewed by users who are not on your friend list. In that case, you won’t be able to see the names of all the viewers but just the ones who are from your friend list.

The viewers who are not from your friend list would be listed under the Other Viewers category and you won’t be able to see their names but just the total number of Other Viewers. 

Steps to see who viewed your story:

🔴 Steps To Follow:

Step 1: Open Facebook.

Step 2: Log into your account. 

Log into your account on facebook

Step 3: From the homepage, click on your story.

 click on your story on facebook

Step 4: At the bottom of the story, you’ll be able to see the number of views it has gained. Click on it.

 see the number of views on facebook

Step 5: You’ll be able to see the names of the viewers who have viewed your story. 

 see the names of the viewers on facebook

Frequently Asked Questions:

1. Facebook Story’s Other Viewers – Explained

The Other Viewers category only counts those users who are not from your friend list. If your story is public, it will be visible to users who are not from your friend list. Thus, the non-friends viewers’ would fall under the category of  Other Viewers and their names would not be visible to you. They are numerically expressed. These people are mostly the followers of your account on Facebook. 

2. Can Someone see that I viewed their Facebook story if we are not friends? 

If a story is posted publicly, it can be seen by all users. If you view someone’s story who’s not on your friend list, the person won’t be able to see your name on the viewers’ list because Facebook only shows the names of the people viewers who are from the friend list.

The viewers who are not from the friend list are only counted and displayed numerically as Other Viewers. The names of the Other Viewers are not displayed to the owner of the account even if the Other Viewers see the story multiple times.

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