Your Quick Answer:
To find a buyer’s email address on eBay, you need to go to My eBay. Then click on Accounts.
Next, you need to go to the seller dashboard. Then go to the Management censor section. Then make a download request.
Under the Listing and records header, you need to select Sold. Select the download format as Standard. Select the data range.
Next, you need to confirm your email address and click on Save. You’ll get an email from eBay, click on the download link, and download it.
Next, you need it on open Google sheets and there you’ll be able to see the email address of the buyer.
You can also check the email of buyers from the Order list. To do that go to My eBay. Next, click on Settings/Sold.
Next, you need to click on Orders and then click on All orders. Click on the downward triangle arrow.
Click on the Print Postage labels and invoices. Checkmark the box next to Add buyer email address to invoice.
Go to the Manage all order page and click on the downward triangle arrow. Click on the Print Postage labels. Click on the Preview. Check the buyer’s email under Contact Information.
How to find Buyer’s email address on eBay:
You have these following methods:
1. From Sold items
If you’re looking to find the customer’s email ID or contact details on eBay, you can do it by following the steps below.
Step 1: Go to My eBay
If you’re a seller on eBay, you might sometimes need to find the contact details like the email address of any customer to contact them about an item you’ve sold. Go to the eBay website.
Next, you need to first go to My eBay. Then, follow the next step to move on.
Step 2: Click on Account > Seller dashboard
After you’ve headed to My eBay, you’ll be able to see the interface of the eBay website. There, you’ll find three options side by side: Activity, Messages, and Account.
You need to click on the Account option to proceed with the method. Then you need to go to the seller dashboard.
Step 3: Make a Download request
After getting into the seller dashboard, you need to click on the Management censor.
Then, you need to make a download request. After you’ve made a download request, you need to fill up the rest of the details to download the receipt. The receipt would be sent to your mail ID which you’ll provide in the details.
Step 4: Select Sold On Records
Under the Listings and records header, you need to select the option Sold and then select the Download format as Standard.
Next, you need to select the data range. The selection of data ranges is subjective. You need to choose the range according to your needs. If you want to download the receipt from yesterday’s deal, choose Yesterday.
Step 5: Confirm your Email ID & Save
Under the Email address header, find your registered email ID. If you want to change the email ID, erase the ID that is provided in the box and enter the new email address. Next, you need to click the Save button.
Step 6: Click on Download link from mail & Download to See
After clicking on the Save button, you need to wait for some time and you’ll receive an email from eBay. In the mail, you’ll find a download link. You need to click on the download link to download the CSV.
Once you’ve downloaded the CSV or the receipt, you need to open it on Google sheets where you’ll be able to find the buyer’s details like his email address, city, phone number, etc.
2. From Order List- Printing Labels
Another way to find out the email address of buyers is from the order list. You need to follow the steps mentioned below to find it out:
Step 1: Go to My eBay & Selling/Sold
After getting into the official website, you need to click on the My eBay option from the top right corner of the upper panel.
It will show you a drop-down list. From the list, you need to click on the Selling/Sold option. It will take you to the next page.
Step 2: Click on Orders > All orders
On the next page, you’ll be able to see some options displayed side by side on the upper panel. From the upper panel, you need to click on Orders.
You’ll be shown a drop-down menu. You need to click on All orders which is the first option in the list. It will take you to the Manage all orders page.
Step 3: Click on the downward Arrow
On the Manage all orders page, you’ll be able to see the Delivered header. Under it, you find the Leave Feedback option.
Beside it, you’ll find a downward arrow. You need to click on the downward arrow and you’ll be displayed with a drop-down menu.
Step 4: Click on Print Postage labels and invoices
From the drop-down menu, you’ll need to click on the second option that says Print Postage labels and invoices. You’ll be taken to the Print address labels and invoices.
On the page, you’ll be presented with the details of the labels. At the bottom of the page, you’ll find the Edit invoice and address label template. Click on it.
Step 5: Click on Add buyer email address
On the Edit invoice/ postage label template page, you’ll be able to find the Buyer information header. Under it, you need to checkmark the box next to Add buyer email address to invoice.
Then go back to the Manage all orders page and then click on the downward triangle arrow next to Leave Feedback.
Step 6: Click on the Print postage label
You’ll be shown a drop-down menu. From the menu, you need to click on the first option that says Print Postage labels.
Next, you’ll be shown the label details on the page. You need to check all the details selected and then proceed.
Step 7: Click on Preview
After checking the details of the label, you need to scroll down to the bottom of the page where you’ll be able to find the Preview button between the Save template and the Cancel buttons.
You need to click on the Preview option to view the bill. On the bill, you’ll be able to see the buyer’s information.
Step 8: Find the Email address
On the bill, you’ll be able to see the Contact information header on the right side. Below it, you’ll be able to see the email address of the buyer that you can use to contact him. You can print this invoice to keep a hard copy of it or you can note down the ID for future use if required.
Frequently Asked Questions:
1. How to send a phone number in an eBay message?
Phone numbers of eBay sellers are sometimes required by the customers to communicate with them. You can go to your Accounts section and then click on Manage communication with buyers. On the next page, you need to scroll down and click on Edit next to What buyers can do and then click on the box next to Share your phone number.
2. Can an eBay buyer see my email address?
Email addresses and phone numbers are personal stuff that shouldn’t be shared with others on eBay due to personal reasons. Your buyers won’t be able to see your email address if you have not added it in any checkout message. Sellers often get suspended for sharing their personal information, therefore be careful before sharing your private information with buyers.
3. How to find sellers’ addresses on eBay?
You need to send a request to eBay support to get any seller’s email address. The email address of sellers isn’t available on eBay publicly. If your request gets approved, eBay will send you a mail where you’ll find the email address of the seller that you can use to contact the seller.