How To Get Money Back On Cash App (If Scammed)

Your Quick Answer:

To get money back on the Cash App, you’ll need to open the Cash App and then click on the Activity icon. 

Then from the Activity tab, you’ll need to click on the name of the user from whom you want your money back. 

It will open up the transaction screen. 

From the transaction screen, click on the three dots icon and then click on Request Refund. Select a reason and click on Next to send it. 

After the refund request is sent to the user, the user will need to open the Cash App and get into the Activity tab. 

Under the Pending list, he’ll be able to see the pending refund request with their names. 

Click on the Review button next to the name of the person who has sent the refund request. Then read the details and click on Refund. 

But if you’ve got scammed, you’ll need to inform the support team via email so that they can investigate the matter to help you get the money back. 

How to Get money back on Cash App:

Take the below steps:

Step 1: Open Cash App & Tap on Activity icon

Cash App can be used for sending money to people online but you must be well aware of whom you’re sending the money to because if you send the money to the wrong person, you may not get the money back. The person might not give you a refund and in that case, you’ll suffer a huge loss. But if the user is known to you, probably a friend or a family member, you’ll be able to get your money back by requesting a refund. 

Whenever you’re sending money to someone through the Cash App, it does an instant transfer so the money is debited from your bank account instantly and gets credited to the receiver’s account. If you’ve recently sent someone money mistakenly, you’ll need to send a refund request to the user through the Cash App to get it back.  

To do that, you’ll need to open the Cash App. At the bottom left corner of the screen, you’ll be able to see the Activity icon, click on it to see all the previous transactions that you’ve made on the Cash App. 

Click on Activity icon

Step 2: Tap on Name (To Whom You Paid) & Three dots icon

After you click on the Activity icon, you’ll be able to see the previous transactions that you’ve made. On the page, you’ll find the name of the user to whom you’ve made the wrong payment, the profile picture of the user along with the amount that you’ve paid to the user. You’ll need to click on the person’s name and then the transaction screen will show up.

On the transaction screen, you’ll be able to see a three dots icon at the top right corner of the screen, click on it. To proceed with requesting a refund, you’ll need to click on the three dots icon. 

Click on three dot

Step 3: Tap on ‘Request Refund’ & Confirm with Reason

As you’ve already sent the money through the Cash App to the user, you’ll need to request a refund from the user to see if the user gives you a refund of the money or not. It’s totally upon the user whether he would send the refund but the only thing that you can do is send a refund request through the Cash App. 

After you click on the three dots icon that’s on the top right corner of the transaction screen, you’ll be able to see an option Request Refund. You’ll need to click on it. Next, you’ll be able to see a header that will ask you Why will you like a refund of this payment? You’ll need to select I sent money to the wrong person or any other reason that goes for your case and then click on Next. The person will receive a refund request on the Cash App from you. 

Tap on Request Refund

What Does the Person See and Issuing the Refund:

Take the steps:

1: See Pending from Activity tab

If you have sent money to a Cash App user mistakenly, you will be able to send a refund request to get it back. The user will be able to find your refund request and refund the money that you’ve mistakenly sent him.

But it’s totally upon the user who has received the money to decide whether he wants to refund the money or not. If the user is not a scammer, there’s a good chance that the person will accept your refund request and you’ll be able to get your money back too. 

Here’s how a refund request is viewed and accepted by the receiver: 

After the sender has sent a refund request to the receiver, the receiver will get a notification as well as a refund request on the Cash App. 

To accept a refund request, you’ll need to open the Cash App and then click on the Activity icon to go to the Activity tab.

Click on Activity icon

2: The person would See in Activity Tab

After you click on the Activity icon, you will be able to get into the Activity tab where you’ll be able to see all the pending refund requests that you’ve received. Under the Pending list, you’ll be able to find the name of the user who has sent you the refund request to get back the money he mistakenly sent you. 

On the request, you’ll be able to see the name of the user along with the profile icon too. Next, to the name, you’ll find a Review button that can help you get to know more about the refund that the user has requested. If you review the refund, you’ll get the details about the amount and the reason for the refund too. 

The Pending list can show more than one user if you have more than one refund request on your account. You can review them one by one and decide if you want to accept them or reject them.

3: Tap on Review and Refund

From the list of pending refund requests, you’ll need to click on the green Review button that’s displayed next to the name of the user. After you click on the Review button, you’ll be taken to the next page, where you’ll find the amount that the user has requested for a refund, and below it, you’ll be able to see the reason for asking for a refund from you.

Click on Review

You’ll need to read the whole thing in detail before accepting the refund. Here, Cash App also lets you know that it’s totally up to you whether you want to accept the refund request or reject it. 

4: Tap on the ‘Refund’ option

After you’ve read the amount and the reason for the refund request, you’ll be able to understand why the user is asking for a refund from you. Below the paragraph, you’ll be able to see two options: Decline and Refund

Click on Refrund

If you choose to accept and proceed with refunding the money, you’ll need to click on the Refund option and then you’ll be able to get a confirmation message that the refund amount has been sent back to the user. You’ll need to click on Done. 

As you’ve accepted the refund request, the person will be able to get back his money so it will be debited immediately from you to transfer to him. 

How to Get Money Back on Cash App if Got Scammed:

There you have these following steps to go with:

Step 1: Open Cash App & Tap profile icon

If you’ve got scammed by a fraud on the Cash App and have sent them money already, there’s no way that you’ll be able to get it back directly from them. Getting refunds is only possible when you’re asking for the money back from someone you know or a trusted user. 

If you’re scammed, you’ll need to inform the Cash App team and see if they can help you or not. There’s no direct way that can assure you that you’ll get a repayment when scammed, but if you report it to the Cash App team, then they’ll look into the matter and try their best to get your money back to you. 

Open the Cash App and from the home screen, you’ll need to look to the top right corner to find the profile icon. Then click on it and you’ll be taken to a new page. 

Tap profile icon

Step 2: Tap on the Support option

After you click on the profile icon, you’ll be taken to a new page where you’ll be able to see different options displayed on the screen one after another. From the options, you’ll need to click on Support which is the last option in the list. 

click on Support

If you’re reporting a scam to the Cash App team, they’ll investigate the matter to find the identity of the scammer to report it to the cops so that they can help you get your money back. 

Step 3: Choose Something Else > Can’t Access Old account

After you click on Support. You’ll be taken to the next page. On the page, you’ll see the header How Can We Help You? Below that, you’ll be displayed with some options on the next page from which you’ll need to choose the last option Something else. 

It will take you to the following page where you’ll be able to see different options from which you’ll need to Can’t Access Old Account. It’s the easiest way to contact the support team. 

select old account can't use

Step 4: Tap on ‘Email’ & Describe the Issue

When you click on the Can’t Access Old Account, you’ll be taken to the next page where you’ll need to click on Contact Support. Then, click on Email. 

click on Email

It will show you a pop-up box confirming your email address, you’ll need to click on Yes to confirm your email via which you’ll send the mail to the support team.

Describe your issue in the email and provide the support team with all the details of the scammer so that the team can help you get back your money. Then send the mail. After sending the mail, wait for the support team to contact you on your registered email.

Although in some cases the Cash App team fails to help the users to get their money back, the majority of the time they’re successful in investigating and solving the issue.

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