Best Online Review Tracking Tools

Your Quick Answer:

The best of all review tracking tools that you can use are Podium, Yext, Birdeye, Brand24, SEMrush, SOCi, Swell, Social Mention, and Chatmeter.

These online review tracking tools need you to create your account on the tool and then track the real-time updates of your company reviews.

You’ll be able to check the ratings of your reviews as well as respond to them.

It lets you customize your web chat and manage the reviews to delete the negative ones.

These tools are very affordable and offer demo plans to sign up for a free account.

With these review management tools, you’ll be able to grow your business and interact with your customers better.

Contents

Online Review Tracking Tools:

Try the following tools:

1. Podium

If you’re looking to track and manage reviews, you’ll need to use third-party tools to do that. One of the best tools that you can use is Podium. It tool has gained a special place in the market for helping local businesses grow and manage their reputation online.

⭐️ Features:

◘ You’ll be able to use the tool for managing the reviews.

◘ It can help you manage your business interactions online.

◘ You can communicate reviews, chats, posts, texts, etc using the Podium app.

◘ It helps in instant response to reviews.

◘ You can use it for connecting with your website visitor and messaging customers as well as collecting payments.

🔗 Link: https://www.podium.com/

🔴 Steps To Follow:

Step 1: Open the tool.

Step 2: Click on the black Get started now button.

Step 3: Then you’ll need to enter your email address and password to create your account.

Step 4: Next, you need to go to your Podium dashboard.

Step 5: Click on Reviews from the top panel and you’ll be able to see the current reviews of your customers.

Step 6: Use the filter box from the right sidebar to filter the reviews as well as manage them.

2. Yext

Yext is the next tool that can be used for tracking reviews and managing online reputation. It has quite reasonable price plans and provides easy review managing tools.

⭐️ Features:

◘ It provides an easy managing dashboard that lets you manage and respond to all reviews.

◘ You’ll be able to see the rating and reviews

◘ The tool supports or allows automated monitoring of customer reviews too.

◘ It lets you use 25 additional logins upon a subscription for additional users.

◘ It has a demo plan for free too.

🔗 Link: https://www.yext.com/

🔴 Steps To Follow:

Step 1: Open the Yext tool.

Step 2: Click on the GET STARTED button.

Step 3: You need to fill up the form to sign up for a demo account.

Step 4: Enter your first name, last name, business email, business phone, company name, and country.

Step 5: Click on SCHEDULE MY DEMO.

Step 6: Agree to the terms and conditions.

Step 7: After your account is ready, you’ll be taken to the Home section of your dashboard.

Step 8: Click on Reviews from the top panel.

Step 9: It will show the reviews on the screen.

Step 10: You’ll be able to find all the reviews along with their ratings, labels, and statuses.

Step 11: To manage or delete one, click on the square box to the left of the left and then remove it.

3. Birdeye

Birdeye is a promising tool you can use for managing your Google reviews online. You will be able to list your products online as well as check your reviews as well as conduct surveys and interact with your customers using this tool.

⭐️ Features:

◘ Birdeye allows you to respond to your reviews quickly.

◘ You’ll be able to check and view the rating and reviews.

◘ It helps you customize your website’s bubble message questions.

◘ You’ll be able to report on your account insight.

◘ It shows the real-time updates of your Google reviews.

◘ You’ll be able to effectively message and communicate with all your customers.

🔗 Link: https://birdeye.com/

🔴 Steps To Follow:

Step 1: Open the Birdeye tool.

Step 2: You need to create your Birdeye account by clicking on the Register now button at the top.

Step 3: Enter your company’s name.

Step 4: Next, you need to enter the number of locations.

Step 5: Enter your first name and last name.

Step 6: Enter your title and mobile number.

Step 7: Input your email and click on REGISTER NOW.

Step 8: Complete your account creation by buying a plan.

Step 9: Once you’re in the dashboard, click on Reviews from the left sidebar which is the third option.

Step 10: It will show real-time updates of your reviews.

Step 11: You can delete the ones you don’t like.

Step 12: You can also respond to the new reviews.

4. Brand24

The promising tool of Brand24 is primarily developed as a social media monitoring solution but it can be used for tracking the reviews of all businesses and channels.

⭐️ Features:

◘ You can connect your social media channels to check its reviews and comments.

◘ It shows your business reviews and helps in managing them.

◘ You can get notifications when a comment is directly mentioned to the owner.

◘ You’ll be able to get email reports and PDF reports.

◘ You can see the analysis of your account.

🔗 Link: https://brand24.com/

🔴 Steps To Follow:

Step 1: Open the tool.

Step 2: Then you need to create your Brand24 account by clicking on the SIGN UP FREE button.

Step 3: Next, connect your account or business whose review you want to track.

Step 4: Click on the Mentions section to see the number of mentions and reviews in graphs.

5. SEMrush

SEMrush is a very popular tool that you can use for managing online reviews of your business. It is the ultimate solution to the marketing problems faced by local businesses and channels. It provides more than 55 advanced marketing features some of which are listed below.

⭐️ Features:

◘ It lets you track and monitor all the reviews of your channel.

◘ You’ll be able to use it for social media management.

◘ It can be used for content optimization too.

◘ It is built with a marketing calendar.

◘ You’ll be able to use it for post-tracking.

◘ It also helps in listing management.

🔗 Link: https://www.semrush.com/

🔴 Steps To Follow:

Step 1: Open the tool.

Step 2: Click on the green Sign Up button.

Step 3: Next, you need to create your account by entering your email and password.

Step 4: Click on the Create Account button.

Step 5: After you’re in the Dashboard, click on Summary to see your account’s reviews.

6. SOCi

SOCi is another tool that can be considered for tracking reviews. This tool is primarily developed as a marketing platform that can help you track and manage the response or reviews of your customers. It offers different kinds of affordable pricing plans.

⭐️ Features:

◘ You can use it for growing your local business and getting positive reviews.

◘ It helps in communicating with customers.

◘ You can use it for post-performance and social functionality.

◘ It is built as a response library feature.

◘ It is built with a content calendar.

◘ You will be able to monitor the reviews and ratings.

🔗 Link: https://www.meetsoci.com/

🔴 Steps To Follow:

Step 1: Open the tool.

Step 2: Then click on Get Demo to request a demo account of SOCi.

Step 3: Enter your business email and agree to the terms and conditions box.

Step 4: Click on Request a Demo.

Step 5: After you’re in the SOCi dashboard, you need to click on Reviews which is below the Insight option from the left sidebar, and check the reviews.

Step 6: You can monitor the reviews live as well as respond to them.

7. Swell

Swell is a useful tool to consider for online review tracking. Although you can’t use it for free, it’s quite affordable. The tool has a very customizable dashboard and can help you gather positive responses from your business.

⭐️ Features:

◘ It helps in improving your online interaction.

◘ You’ll be able to send messages to your customers in various formats.

◘ It helps you to engage your website visitors with webchat and payment submission.

◘ You can request surveys and reviews easily using the tool.

◘ It helps in the real-time tracking of reviews submission.

🔗 Link: https://www.swell.is/

🔴 Steps To Follow:

Step 1: Open the Swell tool.

Step 2: Click on the Free Consultation button to book your demo plan.

Step 3: Next, you need to enter your first name, last name, company name, email address, and phone number.

Step 4: Click on Submit.

Step 5: Create your account and then you’ll be able to get into the Swell dashboard.

Step 6: Click on Reviews from the left sidebar and then you’ll be able to check the reviews and manage them.

8. Mention

Mention can be used for the management of online reputation as well as review tracking services. The tool has a significantly easy user interface and is quite smooth.

It comes with great features that are listed below too.

⭐️ Features:

◘ It helps in getting more positive responses.

◘ You can increase your customer interaction online.

◘ You’ll be able to respond to each of the reviews.

◘ You can provide convenient experiences to your customers.

◘ It lets you remove the negative ratings.

🔗 Link: https://mention.com/en/

🔴 Steps To Follow:

Step 1: You need to open Mention.

Step 2: Create your demo Social Mention account by clicking on START FREE TRIAL.

Step 3: Then enter your email address, first name, last name, and company name, and create a password.

Step 4: Click on Create My Account.

Step 5: Next, you need to go to the Mention dashboard and then click on Mention to see the reviews.

9. Chatmeter

Lastly, the tool called Chatmeter can help you track your online reviews and manage them for reasonable rates too. It is a one-stop destination for reputation management which also lets you answer your customer’s queries and helps you serve them better.

⭐️ Features:

◘ It helps you repose to your customers instantly.

◘ You can engage with them by writing and scheduling posts.

◘ You’ll be able to use it for communicating with your potential customers and followers too.

◘ It can help in paid review responses by choosing pre-written suggested responses.

◘ You can clear the ones that are negative too.

🔗 Link: https://www.chatmeter.com/

🔴 Steps To Follow:

Step 1: You need to go to the Chatmeter tool and create your Chatmeter account by clicking on Book a Chatmeter demo.

Step 2: Then create your demo account.

Step 3: Once you’re in your Chatmeter dashboard you need to click on Reviews from the top panel to see the reviews.

Step 4: To delete a review click on the Clear button next to it.

Also Read:

Online Review Tracking Tools:

1. Podium

2. Yext

3. Birdeye

4. Brand24

5. SEMrush

6. SOCi

7. Swell

8. Mention

9. Chatmeter

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