How To Unlock A Locked Amazon Account

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Your Quick Answer:

To unlock a locked Amazon account, you need to directly send an email to Amazon help from a registered email. 

You can also initiate a live chat with an Amazon agent and state your issue to unlock your account. 

You can also upload your identity proof on Amazon to unlock your Amazon account. 

The message We have detected suspicious activities on your account and have locked it as a precaution means your account has been temporarily locked and you need to verify your identity to unlock it. 

Amazon locks your account because of suspicious activities, misusing your account, multiple failed attempts, or too many refunds. 

How to unlock a locked Amazon account:

You have the following methods:

1. Directly Send Email to Amazon Help

If your Amazon account has got locked, you need to ask for help to unlock your Amazon account. To do that, you need to send an email to Amazon Help using the mail ID that has been registered to your Amazon account.

But be sure that you’ve not received an email from Amazon already which informs you why your Amazon account has been locked. If you’ve got an email, then you can compose your mail as a reply to the mail directly. 

If you’ve not received any email, then contact Amazon help by writing an email. In the mail, describe your issue in clear words and then ask for their help in recovering your account. 

🔴 Steps To Follow:

Step 1: Open Amazon.com

Step 2: Next, you need to click on Need help?

click on Need help

Step 3: Then click on Other issues with Sign in. 

click on Other issues with Sign in

Step 4: Click on the Account & login issues. 

Step 5: You need to click on My Password isn’t working.

You need to click on My Password isn't working.

Step 6: Then you need to frame an email stating your issue and send it. 

2. Initiate a Live Chat

Another way of contacting Amazon help is by chatting with an Amazon agent. You need to initiate a Live chat with an Amazon agent and then state your problem to the agent to recover your account.

Once your problem is clear to the agent, he will give you a solution to your problem and will tell you a method to unlock your Amazon account.

🔴 Steps To Follow:

Step 1: You need to first log in to your Amazon account from www.amazon.com.

Step 2: Next, you need to click on the Contact Us button and then you’ll be able to see the Start Chatting now button. 

Click on customer service

Step 3: You need to click on the Start Chatting now button. 

Click on something else

Step 4: Then send a message and you’ll be able to chat with an Amazon agent via the chat. Provide all the details correct to the agent and tell the issue. 

Step 5: You can either send the documents via email or type the information that the agent asked for in the chat via message. 

3. Upload Your Identity Proof

Your account sometimes gets locked when you’ve not uploaded the necessary documents and identified proofs. Once you provide the necessary documents that prove your address, name and other information on the account are true, your account will be unlocked and you’ll be able to use it again for shopping. 

These identity details need to be sent to the Amazon registered e-mail account. Many fraud emails claim to be from Amazon but they aren’t. Don’t send your private information to any other email address other than the registered email of Amazon or else you can get into trouble. 

🔴 Steps To Follow:

Step 1: You need to open the last mail from Amazon and then go to your Amazon account from it. 

Click on photo id proof

Step 2: You’ll see the ‘Your account is locked and orders are on hold‘ message.

Click on Add photo proof

Step 3: Click on the Add document button. 

Step 4: Then upload the documents and submit them. 

Click on save

Step 5: Within a few days, your account will be unlocked and your orders will be processed. 

🔯 We have detected suspicious activities on your account and have locked it as a precaution:

When Amazon detects suspicious activities on your Amazon account, your account will be immediately locked. If you try to log into your account you’ll be able to see this error message that says We have detected suspicious activities on your account and have locked it as a precaution. You need to unlock your account by verifying your identity proofs. This is a temporary lock. 

Why Does Amazon Lock An Account:

These are the reasons for this:

1. For Suspicious Activity

If Amazon suspects some unusual activities on your account, then you’ll not be able to use your account anymore as it will be locked temporarily. If you’re purchasing too many unbelievably high-priced items in one day, it can occur suspiciously.

You need to be careful with how you use your account to avoid getting locked. If your order numbers are usually high, then it can raise a suspicion of fraud or spam which will immediately cause your account to get locked.

In that case, you need to verify your identity proof to use it again. You should never place more than 30 orders in a single day with one account.

2. Amazon Locked for Misuse

Amazon accounts also get locked for misuse. If you’ve provided the wrong information while signing up for your account, it will get locked within a few days. Amazon follows clever techniques for verifying whether you’re providing your information correctly or not.

If it finds out that your information such as your shipping address, billing address name, etc is wrong, your account will be suspended till you rectify it. You need to provide your identity proof and regain access to your account once again only after your account has been unlocked by Amazon.

Misusing the account can also cause it to get banned permanently after getting a few warnings. 

3. Multiple Failed Logins

If you’re not able to log in to your Amazon account and try to log in with incorrect information multiple times, Amazon will lock your account for some time as a warning for multiple failed attempts.

You need to keep your login information safe to log in to your Amazon account quickly. When you fail to login into your account multiple times, it raises suspicion which is why your account gets locked. 

4. Too Many Refunds

Asking for too many refunds can also get your account locked. If you’ve placed too many orders and have placed returns for those items, Amazon has to pay for all those shipping fees although these returns are free for you.

In those cases, Amazon locks your account as a warning. You need to be careful with how many returns you’re placing. 

Frequently Asked Questions:

1. How long will my Amazon account be on hold?

If your account is locked on Amazon, it will be held on lock for 90 days. You need to verify your account by sending your identity proof to Amazon. Once you send your identity proof to Amazon, your account will be unlocked and you’ll be able to use your account to order stuff on Amazon. 

2. If your Amazon account is locked will I still get my stuff?

If your account is locked, then the orders that are not shipped will be kept on hold. The orders that have been shipped will not be held and will reach you on the said date. Only after you unlock the account, your orders will be shipped and reach you. You’ll not be able to order new stuff unless your account is unlocked. 

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