Why are the TikTok Messages Not Working & How to Fix?

Your Quick Answer:

  1. The ‘TikTok messages are not working’ issue can happen if your app is not updated to the latest version.
  2.  It might not be working because of bugs that need to be fixed. You can also try checking your internet connection.
  3. To fix the issue of TikTok messages, go to the “Profile” section of the TikTok app and then tap on the three dots icon at the top right corner, then tap on “Report a problem”, then tap on “Notifications/messages”.
  4. Then on “Direct message”, tap on “Unable to send direct messages”, then on “No” and then tap on “Need more help”. Describe your problem here and tap on “Report”.

Another way to fix this problem is by tapping on the three dots icon in the “Profile” section and then tapping on “Privacy”, then tap on “Direct messages” and when you are asked whom you want to be texted by, tap on “Everyone” and your problem will be solved.

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Video on How to Fix TikTok Messages are Not Working:

Why Does It Show TikTok Messages Not working?

It might not be working for many reasons; below are a few:

1. App is not Updated:

App is not Updated

One of the reasons your TikTok messages are not working might be because you are still using the old version of the TikTok app even after finding out that there is a newer version of the app available. To solve this problem, go to your App Store from your home screen and type TikTok on the search bar; tap on the app when you find it. You will notice a blue option that says “UPDATE” tap on it to update your TikTok app and head to your app to check if the messages section is working. 

2. Bugs in App:

Bugs in App

Another significant reason your TikTok messages are not working maybe because of bugs on your app. A bug is a software error that may affect the performance of a certain aspect of the app, which is messages not working. Bugs that exist in a certain version of the app are removed in the versions that are released afterward. So try looking for an updated version of the TikTok app in which all these bugs will have been fixed, and the messages section will work smoothly. Alternatively, you can clear the app cache from the “Settings” area of the phone.

How to Fix if TikTok Messages are Not Working?

Follow the steps mentioned below to fix the problem of messages not working on TikTok:

Step 1: Open TikTok and Tap on Profile

If your TikTok messages are not working, the first step that you have to follow is to open the Tiktok app from your phone’s home screen. At the bottom of the screen, you will see a menu bar with icons. The icon on the right-most corner of the menu bar is the “Profile” icon, tap on this. The profile section of your TikTok app will open. Here, you will see all the essential information related to your account, like username, followers, and following lists.


Step 2: Tap the three-dots icon 

Now that you are in the profile section of your Tiktok app, you will notice an icon at the top right corner of the screen resembling three dots. Tap on this icon, and you will be led to the “Settings and privacy” section of TikTok.


Step 3: SUPPORT> Report a problem 

Once you are in the “Settings and privacy” window of TikTok, you will see options like “Privacy”, “Manage account”, et cetera; you will have to keep scrolling down until you see the “SUPPORT” subsection.

Report a problem

In this section, you will find options related to contacting TikTok to solve the problem you are facing. Here, you must notify the first option, “Report a problem” you have to tap on this option. This action will lead you to the “Feedback and help” tab of TikTok, where you will see a plethora of options that you can choose from.

Step 4: Choose ‘Notifications/Messages’ 

After you have tapped on “Report a problem”, you will notice a subsection of frequently asked questions and another subsection of Topics that your problem might fit into. In the “SELECT A TOPIC” section, there are options like “Suggestions”, “Videos and sounds”, et cetera. Look for the option “Notifications/messages”.


Tap on this option. This will lead you to a window that will ask you to “SELECT A TOPIC” from the options “Push notification”, “Inbox Notification” and “Direct message”. Here you have to tap on “Direct message” which will lead you to a tab with problems related to direct messages. Tap on the option “Unable to send direct messages”

Step 5: Describe the issue with Messages 

Now that you have tapped on the “Unable to send direct messages” option, you will be faced with a window that will provide a few tips to solve the issue you are facing with messages. At the bottom, you will be asked if your problem has been solved. Tap on “No”. Then tap on the “Need more help” option. In the next window, you will be asked to share your feedback. Describe your problem clearly in this section. After you have described it to the best of your abilities, tap on “Report”. Do make sure you are connected to high-speed internet.

How to Modify Settings for Messages on TikTok?

Use the following steps to modify settings for messages so that anyone can text you using TikTok.

Step 1: Open Settings and privacy>Privacy 

Open the TikTok app on your phone and tap on the “Profile” icon at the bottom of the screen.


Tap on the three dots icon at the top right corner of the screen to open the “Settings and privacy” tab. Here you will find an option that says “Privacy”. Tap on it.


Step 2: Tap on ‘Direct messages’ 

After you have tapped on the “Privacy” option, the privacy tab will open with various options like “Personalization and data” and other options related to the privacy of your account.

Privacy option

Under the subsection “Safety” you will find options like “Downloads”, “Comments”, et cetera. Among these will be the option “Direct messages”. Tap on it.

Direct messages

Step 3: Who can send you direct messages>Everyone 

The “Direct messages” tab will remain open to you with the question, “Who can send you direct messages”.

Who can send you direct messages

There will be three options underneath it: “Everyone”, “Friends” and “No one”. Tap on the option “Everyone” so that anyone can send you messages on TikTok.


The Bottom Lines:

There are many reasons TikTok messages may not be working and just as many ways to fix the problem, and by now, hopefully, you have learned all about it. Use the method that you find the simplest, and your problem will be solved.

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