✎ Key Takes:
» You can’t see unread messages on Instagram if the option ‘Mark as unread’ is unavailable, indicating that your account is not set to professional.
» Just go by switching your Instagram account to a professional one by going to your Profile, accessing Settings, tapping ‘Account,’ and making the switch. This step is crucial for unlocking the ‘Mark as unread’ feature.
How To Fix Instagram Unread Message Bug:
You can try the following fixes to solve this unread message bug:
1. Clear the cache
You can start by clearing the app cache can help eliminate temporary data-causing issues in the Instagram app.
🔴 Steps To Follow:
Step 1: Open the settings on your device.
Step 2: Go to the “Apps” or “Application Manager” section.
Step 3: Find and select the Instagram app.
Step 4: Tap on “Clear Cache” and then restart the Instagram app to check if the issue is resolved.
2. Refresh the app
If you’re experiencing the Instagram unread message bug, refreshing the app might help in resolving the issue.
🔴 Steps To Follow:
Step 1: Open the Instagram app on your device.
Step 2: Swipe down on the main screen to refresh the content.
Step 3: Wait for the refresh to complete, and check if the unread message bug persists.
3. Log out and log back in
Logging out and logging back into your Instagram account can sometimes clear temporary glitches causing the unread message bug.
🔴 Steps To Follow:
Step 1: Open the Instagram app and go to your profile.
Step 2: Tap on the three horizontal lines in the top right corner to access the menu.
Step 3: Scroll down and select “Settings,” then tap on “Log Out.”
Log back into your account and check if the issue is resolved.
4. Restart your device
A simple device restart can help in fixing various app-related issues, including the unread message bug on Instagram.
🔴 Steps To Follow:
Step 1: Simply restart your smartphone or tablet.
Step 2: Wait for the device to power off completely.
Step 3: Turn the device back on.
Step 4: Open Instagram and see if the issue persists.
5. Update Instagram App
Try keeping your Instagram app up-to-date or reinstalling it can fix bugs and improve overall performance.
🔴 Steps To Follow:
Step 1: Open the App Store (iOS) or Google Play Store (Android) on your device.
Step 2: Search for “Instagram” and check for any available updates.
Step 3: If an update is available, install it. If not, consider uninstalling and reinstalling the app.
Open Instagram and check if the unread message bug is resolved.
Why There Is Instagram Unread Message Bug:
There are several reasons why you would not be able to mark the messages as unread:
1. It is not a Business Account
Instagram has created two types of accounts for users, one is a professional account, and another is a personal account. The professional accounts are divided into two parts, the Business account, and the Creator account.
If you are using a personal account, then you will not see the option ‘Mark as unread’ because this feature is not applicable to personal accounts.
It is a unique feature you can only use with a professional account. Just go to ‘Settings’ and then switch to either the Creator account or Business account from the’ Account’ section.
2. You Can’t Unread from Other Person’s End
Instagram has no option to unread messages from the other side. Even after you have a business account and all the things, after marking the chat as unread, it will be marked from your side.
The messages you have already seen of the marked person will still show on the other person’s end. You can’t change it for the other person.
3. It is Marked Unread to You
When you unread a message on Instagram, it is marked unread only for you. The message will be unread, but the seen receipt remains on Instagram.
The unread feature is used to identify an important message, and you should Mark only this important chat for you and want to show it again later. So, when you return, you will know which messages need your attention after marking a message as unread.
Why Is It Not Getting Marked As Unread After Doing It:
There are many reasons why it would not get marked as unread:
1. Slow Internet Connection
After switching your account and marking the messages unread, if still, it is still showing that then it could be a network problem that comes from your side. If you are using WiFi, then you might not see this issue, but as Instagram consumes a lot of data, so, for mobile data, you can see this issue.
It could happen often if you use mobile data or have a weak signal. So, if the ‘Mark as unread’ action does not update, try to switch to a strong internet base and then try again.
2. App’s End issue
If it is not showing unmarked after doing all the necessities, there is a chance that it is happening due to a bad network connection, but it’s not true that the issue always comes from your side.
Instagram users very often encounter server errors. Refreshing the page may solve your problem, but if that does not work, there is a bug.
You can check Twitter for the official Instagram account if they post any updates regarding their server issues. Sometimes to update the app, the server is down by Instagram. You can check user reports of Instagram issues and or the Down Detector to see if there are any breakdowns on Instagram.
